At Natural Menopause Roadmap ("NMR"), we are committed to protecting your privacy and handling your personal information with transparency, care, and respect.

This Privacy Policy explains how we collect, use, store and protect your personal information when you interact with:

• Natural Menopause Roadmap (NMR)

• NMR Clarity

• NMR Mandate

• Mariposa Coaching

• Soul Nourish (where services are delivered jointly)

Our services are provided by Mariposa Solutions Ltd, working in collaboration with Soul Nourish to deliver integrated health and wellbeing programmes.

Data Controller

Mariposa Solutions Ltd

Trading as:

• Mariposa Coaching

• Natural Menopause Roadmap

• NMR Clarity

• NMR Mandate

• SoulNourish

Website:

www.naturalmenopauseroadmap.com

Email:

info@mariposabwrt.co.uk

We use your information to:

• Deliver our coaching and wellbeing programmes

• Book appointments

• Respond to enquiries

• Provide nutritional and behavioural coaching

• Monitor client progress

• Improve our services

• Send appointment reminders

• Send educational resources

• Deliver newsletters (where consent has been given)

• Meet legal and professional obligations

We process personal information under one or more of the following lawful bases:

• Your consent

• Performance of a contract

• Legitimate interests

• Legal obligations

Where we process health information, we will always ensure there is an appropriate lawful basis under UK GDPR.

We take appropriate technical and organisational measures to protect your data.

Information may be stored securely using trusted systems including:

• Google Workspace

• Google Drive

• Systeme.io

• ClickUp

• NourishPro

• Secure practice management systems

• Password protected devices

Access is limited to authorised personnel only.

We process personal information under one or more of the following lawful bases:

• Your consent

• Performance of a contract

• Legitimate interests

• Legal obligations

Where we process health information, we will always ensure there is an appropriate lawful basis under UK GDPR.

If you subscribe to our newsletter or download resources, we may contact you with:

• educational content;

• programme updates;

• events;

• workshops;

• recipes;

• menopause resources.

You may unsubscribe at any time using the unsubscribe link or by contacting us directly.

Our website uses cookies to:

• improve website performance;

• understand visitor behaviour;

• remember preferences;

• support marketing campaigns.

You can manage cookie preferences through your browser settings.

We never sell your personal information.

We may share information with trusted providers where necessary to deliver our services, including:

• secure booking systems;

• payment providers;

• website hosting providers;

• email marketing systems;

• secure clinical software.

Where services are delivered jointly through Natural Menopause Roadmap, relevant information may be shared between Mariposa Coaching and Soul Nourish solely for the purpose of providing coordinated care.

Where services are commissioned by employers:

• Individual health information remains confidential.

• Employers receive organisational reports only unless individual consent has been obtained.

• Reporting is normally anonymised and aggregated.

• Personal health information is never shared with employers without explicit written permission unless required by law.

Under UK GDPR you have the right to:

• access your information;

• request correction;

• request deletion where appropriate;

• restrict processing;

• object to processing;

• withdraw consent;

• request data portability;

• complain to the Information Commissioner's Office (ICO).

We retain information only for as long as necessary to:

• provide services;

• meet legal obligations;

• maintain professional records;

• resolve disputes.

Records are securely destroyed once retention periods expire.

Our services are primarily intended for adults.

Where services are provided to younger clients, appropriate parental or guardian consent will be obtained where required.